Supply chain β›“ Supply Chain

Cable ONE Employee Email Account Breach

πŸ“… 2019-05-01 🏒 not disclosed (third-party email or HR vendor)
Primary Source β†—

Incident Details

In May 2019, Cable ONE (now Sparklight), a US cable television and internet provider headquartered in Phoenix, Arizona, discovered that an unauthorized individual had gained access to approximately 14 employee email accounts through a third-party vendor. The breach was detected in May 2019, but Cable ONE did not publicly disclose it until August 2019, after completing its forensic investigation with the help of an independent cybersecurity firm. The compromised email accounts belonged to current and former employees and contained sensitive personal information about those employees as well as their dependents, beneficiaries, and in some cases other associated individuals. The categories of data potentially exposed varied by individual but included: full names, physical addresses, Social Security numbers, government-issued identification numbers (such as driver’s license numbers), financial account numbers, digital signatures, and medical or health insurance information. Cable ONE did not identify the name of the third-party vendor whose compromise led to the unauthorized access. Upon discovering the incident, Cable ONE took immediate steps to block further access, engaged a cybersecurity forensic firm to investigate, and notified federal law enforcement. The company sent notification letters to all potentially affected individuals and offered identity protection services. Importantly, Cable ONE stated it was not aware of any fraud or misuse of the exposed information as a result of the incident at the time of disclosure. The relatively small number of affected accounts (14 employee email accounts) limited the scale of impact, though the sensitivity of the data types involved β€” including SSNs, financial account numbers, and health information β€” made the exposure potentially serious for the individuals affected. This breach illustrates the risk of third-party vendors having access to corporate email systems containing highly sensitive employee HR and benefits data. The attack vector through a vendor rather than directly against Cable ONE systems is consistent with broader trends in third-party risk seen throughout 2019.

Technical Details

Initial Attack Vector
Unauthorized access to employee email accounts via compromised third-party vendor; approximately 14 accounts accessed
Vendor / Product
not disclosed (third-party email or HR vendor)
Supply Chain Attack
βœ… Confirmed third-party / vendor compromise

Timeline

  1. 2019-05-01 Breach occurred
  2. 2019-08-01 Publicly disclosed
  3. 2019-08-01 Customers notified